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IMPACT HUB DC:

WHERE CHANGE GOES TO WORK

Impact Hub DC works to cultivate a culture and be a place where innovation can be a community process.

Designed to facilitate collaborative innovation, learning and entrepreneurial success, Impact Hub is home to many hackathons, design charrettes, conferences, product pitches, classes and meetups. 

 

I lead a turn around of the initial startup team of then "Hub DC,"​ and as the leading founder I was in charge of getting the entire operation off the ground: site selection, investor, partner and member recruitment, space design, build-out management, events and program design, and operations design.  

 

Upon opening the doors of our 'proto-space', I grew the operation from zero to over $500K in annual revenue in one year; all while designing and overseeing buildout of our final home in 15,000sf of collaborative office space.

 

This social innoavtion hub in the Nation's Capital has facilitated the startup of nearly 100 new member ventures, "for profit"​ and "non," and supported their successes-- which range from an energy efficiency finance company growing rapidly to raise a $6M series C, to a social innovation lab focused on citizens returning from prison being awarded a prestigious grant from the SBA and White House.  

 

In order to give Impact Hub DC perpetual leadership and take advantage of economies of scale,  I designed and executed the acquisition of our company and the operational merger into our acquiring parent company, Mission Hub LLC, the owner/operator of Impact Hubs in New York and San Francisco, and the Social Capital Markets Conference.

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DESIGNING

FOR COLLABORATION AND INNOVATION
SPACE DESIGN

Impact Hub space design was perhaps the most enjoyable design work of the overall effort.

 

The design of a community hub has richness of challenges. It requires an eye to culture, to a complex of use cases, to a variety of working personalities and postures and has every amenity demand of a working office, event space and meeting center.

 

We worked with architect and designer, Nambi Gardner of Gardner Design Labs, who now leads a architectural creative division at Gensler. She's truly a one-of-a-kind designer who's in touch with the design sensibilities make places feel like home to people in cluttered and frenetically mobile world.  

 

In our quest for the final Impact Hub DC site, we easily looked at over 50 locations.  Every site required a certain level of test-fit and predesign to assess its suitability for our aspirations.

 

 

BUSINESS & OPERATIONS  
DESIGN

 

The Impact Hub business model is thorny. It carries the combined challenges of: the low margins of the competition-rich coworking market, the mission-investment of a social enterprise, the overhead of a brick-and-mortar, the operational complexity and labor weight of managing a diverse community in a meaningful way. This leaves little room for error and makes the business model design that much more serious.

GLOBAL STRATEGY
DESIGN

 

Impact Hub is a global network of nearly 100 mission-centered, locally owned shared workspaces united under common values and common branding.

 

I worked with a team at the global Impact Hub Association level to analyze strategic and tactical opportunities to improve the 'global membership experience.'  In the quest for a more unified and fluid global member experience my work was to identify gaps in our current offerings as a cooperating network and chart an actionable path forward. 

 

As you might expect from a globally-connected network of 100 autonomous businesses attempting to create one globally-seamless user experience, much of our problems stemmed from a disunity of operations and data/financial systems.  I lead a highly complex global operations and IT platform audit in the quest for operational, nomenclature, data and IT system/platform standards. The work catalyzed a structural transformation and re-centering at the global level- and has underpinned the current strategic plan which has successfully raised over 3M Swiss Franc for the global work we outlined. 

 

 

 

 

 

 

 

 

 

 

 

 

 

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